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About Us

The Big Country store is the official online shop for the band 'Big Country'.

We provide merchandise, some of which is only available through the band, and dispatched from the BC office in Scotland.

This is the new store, and is the only way to buy online direct from the band.

If you have any queries or problems, you can contact us at shop@bigcountry.co.uk. 

 

Registered in the UK, Big Country is the trading name for Big Country Trading Ltd.

Name & Registered Office:
BIG COUNTRY TRADING LTD
Beaconsfield
Beacon Edge
Penrith
Cumbria
CA11 7SF

Company No. 11893800

email: shop@bigcountry.co.uk

 

STORE POLICIES 

1. DEFINITIONS:

In these Conditions:

  1. "The Seller" is Big Country Trading Ltd trading as Big Country LTD. and associated businesses. "The Buyer" is the purchaser of the goods.
  2. "The Buyer" is the purchaser of the goods.
  3. "Goods" are goods and products of any kind sold by the seller.

2. APPLICATION OF CONDITIONS:

All goods are sold by the Seller on the following Conditions which shall prevail unless otherwise agreed in writing by the seller.

3. PRICES:

Prices quoted in the Seller's price list are subject to change without notice. The price payable by The Buyer will be the price current at the date of dispatch.

4. SHORTAGES AND NON DELIVERY:

No liability for alleged shortages of delivery or non-delivery of goods will be accepted by the Seller unless claims are notified in writing to the Seller within 7 days of delivery for shortages or 10 days from date of invoice for non-delivery.

5. DESCRIPTION AND QUALITY OF GOODS

  1. Seller gives no guarantees as to the washing stability, colour fastness, durability or making up quality of the goods. Fabric / material composition is given as a guide only and the Seller reserves the right to change the composition without prior notice.
  2. The Buyer is responsible for verifying the suitability and quality of the goods prior to use.
  3. All conditions, warranties or other terms, express or implied by Statute as to the quality of the goods, their fitness for purpose or correspondence with description or sample are, save as expressly prohibited by law, expressly excluded.
  4. The Seller shall be under no liability, however caused, arising out of or in connection with the goods, save that the total liability of the Seller in negligence is limited to the price of the goods.

6. RETURN OF GOODS

  1. The Seller will not accept the return of goods which have been altered in any way, i.e. printed or embroidered.
  2. The Buyer has no right to return any goods supplied pursuant to contract without prior written authorisation by the Seller. All requests for the return of goods must be made within 5 days of delivery.
  3. The Seller reserves the right to apply a handling charge on any goods returned.

7. OWNERSHIP OF GOODS:

  1. All goods shall be at the Buyer's risk from the time of delivery but will remain the property of the Seller until all payment in respect of any goods delivered by the Buyer to the Seller have been paid and received in full.
  2. The Seller may at any time when payment is due to the Seller for any goods retake possession of all the Seller's goods then held in the custody of the Buyer.
  3. The Buyer's right to hold or deal in any way with the Seller's goods shall terminate automatically and the Seller shall be entitled to immediately recover the goods if:
  4. The Buyer, being an individual, becomes Bankrupt or is the subject of a Bankruptcy Petition or enters into any arrangement with creditors or,
  5. The Buyer, being a limited company is subject to the appointment of an Administrative Receiver or goes or is forced into any form of insolvency.
  6. The Buyer authorises the Seller, its employees or agents to enter the Buyer's premises for the purpose of enforcing these provisions.

8. PAYMENT

  1. Unless otherwise specifically agreed in writing by the Seller, payment for the goods is due to the seller within 30 days of the contract. All unpaid accounts will automatically be placed on hold if invoices remain unpaid after 30 days. Credit facility is offered based on the Buyers agreement to abide by these terms.
  2. The Seller reserves the right to charge interest at 4% above the base rate at Santander Bank on any amount overdue, from due date to the date of payment.
  3. The Seller may set off against any overdue account any sums due for any reason from the Seller to the Buyer.
  4. The Seller will request payment by BACS for all non account holders. A surcharge of 2% may be added at the Sellers discretion for payments by cheque.

9. PRIVACY POLICY

  1. Clients details to enable the Seller to obtain payment and carry out the transaction are destroyed after the payment has been authorised.

10. CANCELLATION:

  1. Any orders placed by the Buyer shall be treated as a firm commitment and cancellation will not be accepted unless agreed in writing by the Seller.
  2. The Seller will make all reasonable efforts to fulfil its obligations under such orders but shall not be liable for any cancellation or suspension of such orders caused by events beyond the control of the Seller.

11. REPRESENTATIONS:

No statement, information, warranty, condition or recommendation made by the Seller's employees or agents shall vary or override these conditions.

12. LAW

  1. These conditions and all transactions between the Seller and the Buyer shall be governed by English Law and any disputes arising shall be resolved by the Courts in England.
  2. If any condition herein becomes or shall be declared by a Court to be invalid or unenforceable that shall not impair or affect all other Conditions, which will remain in full force and effect.

13. CUSTOMER SERVICES.

If you have any difficulties you may want to contact the company by email bigcountrycalling2@gmail.com, by post: Big Country Trading Ltd. Beaconsfield, Beacon Edge, Penrith. Cumbria. CA11 7SF

 

 

RETURNS 


You have the right to cancel your order withing 7 days of placing the order, or within seven days of receiving your goods (whichever is longer). 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) 
CD, DVD or vinyl record that has been opened. 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you've done all of this and you still have not received your refund yet, please contact us at 
shop@bigcountry.co.uk.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@bigcountry.co.uk for specific return instructions.


Shipping 
To return your product, send us an email at shop@bigcountry.co.uk for specific return instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.